• The delivery time may vary depending on the place of arrival and the availability of the assortment of goods.

We charge a standard shipping price of 20 Lei within Romania and free shipping over 250 Lei

When you are logged in to your account, you can follow the current status of the order you want to know the delivery status from My Orders page with Order Tracking. In addition, you will be notified by the shipping company by e-mail when your order departs for delivery.

• You can return all products that meet the conditions of return unconditionally within 30 calender days from the date of delivery. To return your order, you can log into your account and select the order you want to return or some of the products in your order from the "My Orders" section. Then follow the steps on the page to create your return request. With the return shipping code we will provide, you can send us the products without shipping fee. Once we receive the returned items, we will take action, and your refund will be processed within 10 business days.

• We are so sorry for the confusion we have caused. If you experience such a situation, please kindly inform us through the request form on our site. Unfortunately, we don't offer online exchanges, but you always have the option of placing a new order to get the right item.

• Payment by Credit Card: You can pay conveniently and securely with your credit card while shopping. You can pay with MasterCard, Visa, Maestro credit cards. Your credit card will only be used during payment. Cash on delivery option

Your credit card information is encrypted with the SSL. Thanks to this high security-standard, shopping with a credit card is secure at Karaca. If you wish, you can use the 3DS authentication when completing your order. Authentication ensures that credit card transactions on the Internet can be secured using special encryption methods. You do not need any additional software for these steps. Both registered and unregistered customers are automatically redirected to the bank's website during the payment process. To complete the order, please follow the steps provided here.

• A completed order can not be cancelled. As long as the order has not yet been packed, you can cancel it and reorder if necessary. Open your my orders in the customer account. Select the order you would like to cancel. Cancel the entire order via "cancel order" or cancel individual items via "cancel article" and follow the further steps on the screen. You will receive a confirmation by e-mail if the cancellation was successful.

We're sorry. It may happen that an item is already sold out, but is still displayed as available in the shop. In very rare cases, the order is then canceled by the system again.